Mack Irvin is one of the most highly-trained Mercedes-Benz technicians in the United States. He is a Certified Mercedes-Benz Master Technician and has received the coveted Mercedes-Benz Master Wrench Award. He has worked for the local dealership for 23 years as a technician, Shop Foreman, and Service Director. During this time, he has diagnosed and repaired thousands of vehicles and trained over a hundred technicians. Because of his superior knowledge and diagnostic skills, Mercedes-Benz USA has tried to recruit him to work in their Technical Assistance Center in Jacksonville many times. He declined as his family and roots are in Naples, Florida. Today, technicians from all over the country call him with problems they are unable to diagnose as he is widely recognized foremost as a Mercedes-Benz expert.